Effective Date: 12 August 2025
Last Updated: 12 August 2025
ZENIAN (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information, as well as your rights under applicable privacy laws, including Indonesia’s Personal Data Protection Law (UU PDP) and, where applicable, the General Data Protection Regulation (GDPR).
1. Information We Collect
We may collect and process the following types of personal information:
- Identification Data: First name, last name
- Contact Data: Email address, phone number, postal address
- Demographic Data: Postcode, preferences, and interests
- Transaction Data: Purchase history, payment details (processed securely by third-party providers)
- Website Usage Data: IP address, browser type, pages visited, date and time of visits
- Cookies & Tracking Data: Information about your preferences and interactions with our site
2. How We Collect Your Information
We collect your personal data from:
- Direct interactions (e.g., forms you fill out, transactions you make)
- Automated technologies (e.g., cookies, server logs, analytics tools)
- Third-party sources (e.g., payment processors, affiliates, marketing partners)
3. Purpose and Legal Basis for Processing
We process your personal data for the following purposes:
- To provide services and fulfill contracts – Delivering the products/services you have purchased. (Legal basis: Contract performance)
- To communicate with you – Sending updates, support messages, and important notices. (Legal basis: Legitimate interest / Consent)
- Marketing purposes – Informing you about products, services, offers, and events that may interest you. (Legal basis: Consent)
- Compliance and legal obligations – Responding to lawful requests from authorities or complying with regulations. (Legal basis: Legal obligation)
- Website improvement and analytics – Enhancing user experience through data analysis. (Legal basis: Legitimate interest)
4. Data Retention
We will retain your personal information only for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
When no longer needed, we will securely delete or anonymize your data.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. These include:
- Essential cookies – Required for website functionality
- Analytics cookies – Help us understand website usage
- Marketing cookies – Personalize advertising and promotions
You can disable non-essential cookies via browser settings or our cookie consent tool.
6. Data Sharing and Disclosure
We may share your personal data with:
- Internal staff and contractors
- Service providers (payment processors, hosting, marketing tools)
- Affiliates and partners (with your consent)
- Legal authorities where required by law
- Third parties in the event of business transfer or merger
We will not sell or rent your personal data.
7. International Data Transfers
If your data is transferred outside Indonesia, we ensure appropriate safeguards are in place.
8. Your Rights
You have the right to:
- Access your personal data
- Request correction
- Request deletion
- Object to processing
- Withdraw consent
- Request data portability
Contact us at [email protected] to exercise your rights.
9. Data Security
We use reasonable measures to protect your personal data.
Credit card details are not stored on our servers; payments are processed via PayPal or other secure gateways.
10. Data Breach Notification
If a breach occurs that may harm your rights, we will notify you and relevant authorities.
11. Third-Party Links
We are not responsible for privacy practices of external sites linked from our website.
12. Contact Information
Privacy Officer – ZENIAN
Email: [email protected]
13. Changes to This Privacy Policy
We may update this policy from time to time; please check regularly for changes.